Air Peace Cries Out as Fraudster Impersonates Staff to Dupe Passengers

Air Peace has raised the alarm over a suspected fraudster impersonating one of its customer service agents on WhatsApp to defraud passengers seeking flight bookings and other travel services.

The airline disclosed the development in a warning to customers, urging travellers to verify the identity of anyone claiming to represent the company before making payments or sharing personal information.

The suspected fraudster reportedly uses WhatsApp to communicate with prospective passengers, posing as an airline staff member and exploiting their need for booking assistance to obtain money.

Air Peace warned that such impersonation could leave unsuspecting customers financially exposed and create confusion over legitimate booking channels.

The airline advised passengers to rely on its official website and verified communication platforms when making reservations or seeking assistance. It also urged customers to confirm payment instructions through recognised channels rather than transferring money to personal accounts or numbers provided by unverified contacts.

Passengers who receive suspicious messages claiming to offer discounted tickets, special assistance or faster booking services were advised to exercise caution and independently verify the information.

The incident highlights the risks associated with online impersonation and travel-related scams, particularly as passengers increasingly use messaging applications and social media to communicate with airlines.

Fraudsters often exploit familiar company names and logos to appear credible, making it difficult for customers to distinguish genuine representatives from impostors.

Air Peace has previously warned the public about fraudulent websites and online advertisements falsely presented as official booking platforms. The airline maintains that customers should use its authorised channels to avoid falling victim to scams.

Passengers can visit the airline’s official website at flyairpeace.com or contact its customer care team through the details published on its website.

Travellers who suspect they have been targeted by a scam are encouraged to preserve relevant messages and payment records and report the incident to the airline and appropriate law enforcement authorities.

The airline’s warning serves as a reminder that passengers should verify booking agents and payment details before completing transactions, especially when contacted unexpectedly through messaging platforms.